Treat a recall claim as a record-matching task
A recall check begins with identifiers, not a product nickname. Record the manufacturer, model, serial or lot range, affected component, market, notice date, and issuing authority. This guide provides a verification method and does not report a KOKO recall or safety warning.
For searches entered as KOKO, Coco, or Co Co, compare any result with the legal manufacturer and exact unit. Similar names and images can point to unrelated products. Ask Homebot One for authoritative identifiers if the trial documents or hardware do not make them clear.
Search the manufacturer and the official CPSC sources
Begin with Homebot One's official site and the program's support channel. In the United States, use CPSC's Recalls and Product Safety Warnings search. CPSC also offers recall data, an app, email and RSS options, and unsafe-product reports through SaferProducts.gov. A submitted report is distinct from a recall or an agency safety warning; CPSC does not guarantee the accuracy of every outside submission. Use the authority relevant to the product and market.
Search Homebot One, KOKO, the model number, and the manufacturer or importer printed on the unit. Record the terms, sources, date, and result. An empty result does not establish that a product has no safety issue: identifiers may differ, notices can change, another regulator may have jurisdiction, and some issues have not resulted in a recall. If a search service is unavailable, record that limitation and contact the agency or manufacturer through its published channel.
- Homebot One's dated notice or direct written response
- CPSC Recalls and Product Safety Warnings
- SaferProducts.gov reports and recall search
- Relevant regulator for another country or regulated product category
- Pilot sponsor or institutional safety office for a non-retail unit
Match the notice to the exact unit and components
Read the full official notice. Match the product description, model, version, serial range, manufacturing dates, distribution channel, importer, included accessory, photographs, and affected countries. A notice may cover a charger, battery, accessory, app version, or other component without covering every product sold under a family name. Conversely, an unfamiliar trade name may still point to the same legal manufacturer.
For a development or pilot unit, ask Homebot One which identifiers are authoritative and where they appear. Do not publish a serial number, account code, home address, or other sensitive identifier while seeking help. If the unit has been modified for research or development, tell the responsible contact because the modification may affect the analysis even when the base hardware appears similar.
- Product and legal manufacturer names
- Model, hardware, software, accessory, and charger identifiers
- Serial, lot, manufacturing, or distribution range
- Country, program, seller, and acquisition date
- Modifications, repairs, replacement parts, and current configuration
Follow the official hazard and remedy instructions
An official notice should explain the hazard, affected population, reported incidents when provided, and consumer action. Follow its stop-use, storage, charging, update, repair, replacement, return, disposal, or refund instructions exactly. Do not keep using an affected unit merely because it has not shown the reported symptom, and do not improvise a repair or disposal method that conflicts with the notice.
If there is an immediate danger, move people away and use the documented safe-state or emergency procedure without exposing anyone to additional risk. Contact emergency services when appropriate. Preserve the notice, unit identifiers, purchase or pilot records, photographs, support messages, and remedy confirmation. Report an unsafe consumer product through the official CPSC channel when the situation and jurisdiction fit.
Keep a versioned safety record throughout the program
At intake, photograph or record the authorized identifiers, accessories, charger, software version, program owner, and support contact. Register for official notices if Homebot One offers that option, monitor the relevant regulator, and review safety information after major updates, repairs, or ownership changes. For an organization, assign one person to receive notices and one backup to act when that person is absent.
A recall search is one part of due diligence. Also evaluate normal-use instructions, safe stop and recovery, environment limits, maintenance, software support, training, and incident reporting. Recheck the exact version before a purchase or expanded pilot because evidence for one prototype or component should not be silently carried to another.
- Date and source of each safety check
- Exact unit and component identifiers checked
- Finding, unresolved mismatch, and person responsible
- Required remedy and evidence of completion
- Next review date and notification channels
Frequently asked questions
Does this guide say that KOKO has been recalled?
No. It provides a method for checking an exact product claim through Homebot One, CPSC, and other applicable official sources.
Does finding no CPSC result prove that KOKO has no safety issue?
No. Search names and identifiers can differ, notices can change, other authorities may have jurisdiction, and not every safety issue becomes a recall. Keep a dated record and ask the manufacturer directly.
What identifiers should I compare with a recall notice?
Compare manufacturer, product name, model, hardware and software version, accessory or charger, serial or lot range, manufacturing date, country, and any modifications.
What should I do if my exact unit is affected?
Follow the official notice's instructions for stopping use, storage, repair, update, replacement, return, disposal, or refund. Preserve records and contact the named official support channel.
Sources & further reading
- Homebot One: Official KOKO overview and contact path (opens in a new tab)
- U.S. Consumer Product Safety Commission: Recalls and Product Safety Warnings (opens in a new tab)
- U.S. Consumer Product Safety Commission: CPSC Data and Recall Tools (opens in a new tab)
- CPSC: SaferProducts.gov Public Safety Database (opens in a new tab)
- SaferProducts.gov: Disclaimer and accuracy of submitted reports (opens in a new tab)
From Homebot One, the team building KOKO in Fremont, California.
